Refund policy
CANCELLATIONS AND REFUNDS
The User may NOT cancel the purchase of products made through the Website, after making the payment. The only case in which a cancellation will be accepted is if the product arrived broken or in poor condition, and as long as you report it within 24 hours of receiving your product, evidence of the damage must be taken, such as photographs of the box, the product and the packaging, after determining to whom the damage to the merchandise is attributable, we will proceed to refund the amount paid, if applicable, this would be in accordance with the section "PAYMENT REFUND".
Return Conditions: The User may return the products purchased through the "Website, provided that: 1. The product has arrived broken or in poor condition and requests a return within a maximum of 24 hours after receiving the product, it is important that you show evidence of the damage with photographs of the box, the product and the packaging. 2. The product or products must be in the same conditions in which they were delivered to the User and be, as far as possible, with the original packaging and labeling.
Additional non-returnable products:
* Gift cards
* Tours and events
Return Process: The process for returning the Products will be as follows: 1. The User must request the return of the product or products, within the established period, by means of contact mentioned on the Website, providing the information requested. by means of contact, such as name and surname, order number, name of the products to be returned, address where the products will be collected. It is important that you mention the reason why you are returning the products, whether it is in poor condition, broken or damaged, or if it is a different product than the one purchased through the Website. 2. When the User makes the request to return the products, Rivero González will review the evidence and if the return is approved, the Company may send the User a guide for sending the merchandise through the corresponding Transport Company, as well as programming the date on which the Transport Company will collect the products at the address provided by the User. 3. The User must, where appropriate, pack the product in its original box or packaging, and print and deliver the guide, and the Products to the Transport Company on the date scheduled for that purpose.
PAYMENT REFUND If the payment was made through the use of the PayPal platform or by bank transfer, the refund will be made through bank transfer, to the account provided by the User. Rivero González, is not and will not be responsible for the expenses caused by those returns that occur without respecting the steps established in the procedure presented in the “CANCELLATIONS AND RETURNS” section. PERIOD FOR REFUNDS FOR CANCELLATIONS AND RETURNS In the event that the cancellation or return of the purchase made by the User is appropriate in accordance with the section "CANCELLATIONS AND RETURNS" of these Terms and Conditions of Use, the Company will reimburse the User for the full amount paid. Within the first 15 calendar days following, counted from the date of authorization of the appropriate cancellation or return, if applicable, of the User's purchase.
RESPONSIBILITY OF THE USER IN RELATION TO THE TRANSACTIONS The User assumes responsibility for all costs, fees, taxes and demands that derive from the use of this Website. The access data communicated to the User for his profile have been conceived exclusively for personal use, and must be treated confidentially. The User must change their passwords regularly. All transactions made through the profile account will be charged to the holder of the relevant profile account, and will be binding. The User is liable, without limitation, for direct and indirect damages, as well as consequential damages, which may be caused by gross negligence or illegal intent.
BILLING POLICIES
On the Website, the User, when confirming his order, will be able to observe that there is a section to fill in his data for billing, this in case of requiring an invoice; If for any reason at the time of placing the order you have not provided the data in the billing section, the User may request the invoice corresponding to their purchase through the means of contact on the Website. It is necessary that the User, when requesting the invoice for his purchase, provide the following tax requirements:
▪ Federal Registry of Taxpayers with Homoclave.
▪ Full name or business name.
▪ Fiscal Address including mainly the postal code, street, neighborhood, delegation or municipality, and state.
▪ Form in which the Payment was made (electronic fund transfers, personal checks or debit or credit cards).
▪ Use of the invoice.
▪ Email to which the invoice will be sent.
Once the corresponding invoice has been issued, the User has a period of 24 hours to review it, in case of not receiving any communication from him within that period of time, he cannot be re-invoiced or issue replacement invoices.
